Refund & Cancellation Policy
Transparent, self-serve billing terms for Voxflow customers.
1. 14-Day Risk-Free Trial
Every new Voxflow organization starts with a 14-day free trial. You will not be charged during this period, and you can cancel anytime from your dashboard with zero penalty or hidden fees.
2. Subscription Cancellation
You can cancel your subscription at any time directly through the Stripe Customer Portal accessible from your Voxflow Settings dashboard. Upon cancellation:
- Your service remains active through the end of your current paid billing period.
- No further recurring charges will be made.
- Your call records and settings remain available for export in accordance with your retention policy.
3. Refund Policy
Subscription fees for Starter and Growth plans are billed in advance and are non-refundable once the billing cycle commences, except where required by applicable UK consumer or commercial statutory regulations. If you experience an unexpected billing error or platform outage, please contact our support team within 14 days of the charge date for review and credit.
4. Billing Disputes & Support
If you have questions regarding an invoice or need billing assistance, reach out directly to our finance team at contact@voxflow.cc.